Our long and short-term care

At Combe Hay, we pride ourselves on our consistently high standard of care, delivered by kind, compassionate and dedicated staff who are always on hand to chat with residents and look after their needs.

We offer long-term and short-term, 24-hour care, seven days a week.

All residents are provided with a Care Plan tailored to their individual daily living, health, and social care needs.

Residents are encouraged to retain their independence and make their own decisions about their daily lives. They can continue or register with a General Practitioner of their own choice and be self-caring with their own medication if they wish.

Combe Hay cannot accommodate nursing care needs, or complex mental health care needs. Emergency admissions may be facilitated provided adequate information is received in order for a comprehensive care plan to be generated.

We understand that care needs can change and should this be the case, we may be able to provide additional support with a small additional daily charge.

Long-term care

At the heart of the care we provide is our residents’ right to privacy and dignity. This is a vital part of daily living, particularly personal care which is provided with sensitivity at all times. We are attentive to our residents’ physical and emotional needs and meet their comfort and well-being requirements with a caring and understanding response. Residents are always spoken to with respect and addressed by their preferred title.

Three care assistants are on duty all night to monitor, assist and respond to residents’ needs and call bells, and residents are, of course, welcome to receive family, friends or visitors. Visiting arrangements are temporarily by appointment only in line with current Covid safety measures.

Short-term residents

We are happy to accommodate new residents for short-term care of one week or more. We have many short-stay residents who return on a regular basis, looking on their stay as a well-deserved holiday.

We also offer short stays to people in need of respite. Our respite room is tastefully furnished and has an en-suite shower room. Please contact us to check availability.

The same high standard of care and facilities is given to short-term care residents as to those requiring long-term care. Whatever the reason for coming to us, we are very happy to welcome short-stay residents to Combe Hay.

“I settled in straight away when I came into the home. It was welcoming and my room is very good for me. The bed is comfortable, with plenty of space to move around. The gardens are immaculate, peaceful, lovely to sit in. I think the outings are excellent and cater for the disabled excellently. The staff are so obliging. The food is wholesome and good. What else can I say only I love being here.”
Mrs A, Combe Hay resident
“I write in grateful thanks for the care given to my Aunt. She spent 11 years in the Home, and during that time her care was excellent, especially during the last 18 months of her life. The care given by all staff was exemplary. I cannot express my gratitude to the whole team highly enough, but thank you to everyone at Combe Hay.”
Marilyn, Relative of Combe Hay resident
“I am writing to thank you formally for the week we both spent in your care from 5th April. Another week is also offering me another welcome break and I look forward to us both walking through the doors of Combe Hay later this month. Your establishment and staff are wonderful – I could not have coped after surgery without their constant friendly attention… Whenever I subsequently mentioned Combe Hay to friends and professional workers they all, without exception, praised the level of care on offer. See you soon.”
Barrie, Short-term care resident
“When the weather is good I like to go for a stroll in the gardens and take a seat by the fish pond or in the large summer house. I have most of my meals in the dining room but enjoy a leisurely breakfast each morning in my own room. The food is always varied and delicious – worthy of a top-class restaurant.”
Mr R, Combe Hay resident

“The general atmosphere in the Home is completely informal and friendly but the first-class staff never lose sight of the individual needs of the residents and are there to meet these needs at all times. Being run as a charity by its valued trustees there are no shareholders’ dividends to consider, only the welfare of its residents. After two short stays here I rate Combe Hay as unbeatable, both for value and quality of care. I look forward to going there for a few more short stays before becoming a permanent resident.”

Brian, short-term care resident

Combe Hay has the feel of a well-run  hotel rather than a care facility. Obviously my Mother periodically becomes a bit downhearted but with the help of your team, the engaging activities and the great friendships she has developed this soon  passes . When choosing a care home for a relative you want them to be well cared for, safe and in a pleasant environment. From my perspective Combe Hay offers this at an unparalleled level which is why I choose to leave her in your care and undertake a 5 hour return journey to visit. I can sleep at night knowing she is in the safest of environments.”

Keith, son of a long-term resident